MyHome: Mayan Metzler

"As brand that prides ourselves on our corporate management skills, we have always known that resource allocation is the key to a smoother workflow. This begins with reliable technology resources-and we work better knowing UPTIME has all our tech needs covered from A-Z."

Mayan Metzler, President MyHome Renovations, http://www.myhomeus.com

The President of the first truly full-service home renovation company in the New York City region, Mayan's IT needs are as diverse as his company's services. As full-service providers with national recognition in various media from "The Today Show" to Forbes.com, MyHome is involved in hundreds of simultaneous projects from kitchen and bathroom remodeling jobs in Manhattan to full-scale green construction projects in New Jersey and Westchester. The complex nature of managing these projects from start to finish relies on streamlined communications and management systems that can both coordinate projects and filter leads to the appropriate sales resources.

"As a client satisfaction company, we ask a lot of the contractors who work with us," Mayan says. "We expect them to operate under the same standard of care and professionalism as we do, and UPTIME never fails to make the grade."

From ensuring MyHome has the latest design and architecture software to maintaining the entire IT systems for three offices along with remote access, UPTIME keeps MyHome's cadre of designers, architects, and contractors online and up-to-date.

Before UPTIME
Working with an outdated system that periodically shut down from viruses and other complications, MyHome had spent a lot of time managing their own internal infrastructure rather than the numerous renovation and construction projects on their docket. Several different IT professionals were able to patch the system long enough to get things up and running for a little while, but simply weren't equipped to overhaul and update MyHome's entire system.

With UPTIME
Based on a referral from a friend, Mayan turned to UPTIME to revamp their IT solutions for all three offices. By updating and streamlining all hardware, software, intranet, Internet, security, and remote access, UPTIME was able to increase MyHome's efficiency. When UPTIME began the MyHome project they had a single office with 6 computers. As their business grew, UPTIME's first task was to pre-wire a whole building in midtown Manhattan and accommodate 30 new users. UPTIME installed their entire IT infrastructure: adding new servers; site-to-site vpn's between all branches; and both onsite and offsite backup plans, including disaster recovery. Further, UPTIME's monthly maintenance package goes a long way toward preventing problems by delivering virus protection, security, and back-up services as well as occasional emergency on-site help all in one place-from one reliable provider.

But Don't Take It From Us
"An efficient IT system is the backbone of my business," says Mayan. "We rely on computers for everything today-and I mean everything. That's why I rely on UPTIME: they take care of it all so I don't have to."