Washington Center For Eating Disorders and Adolescent Obesity: Tania Heller

"Not only does UPTIME free us up to care for our patients, they create innovative solutions that keep us equipped for future development in today's fast-growing technology culture."

Dr. Tania Heller, Washington Center For Eating Disorders and Adolescent Obesity

Dr. Tania Heller, a well-known Washington, DC area pediatrician, knows how essential her health center is for teens across the Metro area struggling with eating disorders. Her multidisciplinary team, including a pediatrician, psychiatrists, licensed clinical social workers and a dietitian, are well qualified to address all of these complex issues.

Nowhere else is a proper IT infrastructure more paramount than a medical facility. If a system goes down, it not only interrupts business but also takes time away from the many patients who depend on quality and efficient care. Without any speed bumps in their daily workflow, however, Dr. Heller and her colleagues are free to do what they do best-care for the health of patients.

With UPTIME
When Tania set up the Washington Center, she contacted UPTIME based on a referral and freed their internal resources to do what they do best: help teens. UPTIME helped the center set up a full service system, including hardware, software, intranet and Internet, remote access, and website monitoring. But Tania has been most impressed with how quickly UPTIME responds to calls and how well they've handled the intricacies of a medical practice's computer needs: Tania relies on her system for a variety of needs from registering patients to internal billing to patient education. UPTIME planned their infrastructure when they moved to their new offices, installing a Linux-based authentication server and file server for them as well implementing a backup strategy for them. UPTIME also researched the different providers for Internet and printing solutions and made sure those solutions were properly deployed in the organization, creating a truly full service IT experience for Dr Heller's team.

But Don't Take It From Us
"A medical business can be crippled if its computer systems aren't functioning," Tania says. "UPTIME allows my business to run more smoothly so that I always have access to data with minimal onsite visits. That's the true mark of a successful IT provider-barely knowing that they're there."